We offer free delivery for sending our gifts in mainland UK.
We aim to dispatch non personalised items with 1 to 2 days of receipt of order.
Due to the nature of personalition we aim to dispatch your personalised item 2 to 3 days after purchase or following approval of artwork or design layout. If your item is urgent please let us know and we will do our best to get your item to you sooner – this could mean sending by special delivery at an additional cost
For postage we use either Royal Mail or courier depending on size of item or order. Delivery is usually 3 to 5 days after dispatch.
Please bear with us and our delivery agents at busy times of the year as I hope you can appreciate that these time frames can alter. Please order early to avoid disappointment.
In the unlikely event your items are delivered damaged especially if the items are obviously damaged in transit ie crushed packaging you can either not accept the delivery or sign for it as “Damaged” “unexamined” and contact us straightaway – we can then take this up with the courier
We aim to get these correct at all times but unfortuntely there maybe occasions when things don’t go to plan. Please contact us and we will do our utmost to put things right.
Unfortunately we cannot accept returns for personalised items unless there is a fault in the manufacturing.